Warranty & Care Instructions

MANUFACTURER’S WARRANTY

We believe strongly in the quality and integrity of our workmanship and products. We want you to be truly pleased with your furniture as it becomes an important part of your family heirlooms for generations to come. Should the furniture fail structurally at any time during the lifetime of the original owner, because of workmanship or material, we will repair or replace it at our discretion. If 3HF determines that the issue in question is covered by warranty, and that repair is impractical, you will be furnished a replacement product of the same or similar color, design, style and quality.

The 3Hands Furniture warranty period begins at the time you receive the product in your home for a period of 1 year on any manufacturers defect.

WARRANTY TERMS

Solid Wood Furniture
The limited lifetime warranty on structural or manufacturing defects in wood furniture products, which includes dressers, beds, tables, desks, bookcases, etc., is for the lifetime of the original purchaser. Please note that seasonal wood movement on solid wood products and checking/cracking on wood tops are normal and are not considered warranty issues. Each piece of furniture is made specifically for each individual customer, no two pieces will be exactly the same. In regard to our Natural Finishes, the grain, texture and tone of each plank will vary from board to board which is natural and is to be expected and celebrated as this is the hallmark and beauty of Natural Solid Wood Furniture.

RETURN/REFUND POLICY:

Since each item is Handmade and Made-To-Order to order, all sales are final. We do not accept returns and/or refunds on any of our products. In the case a return has been agreed to by both 3HF and Buyer, it is the Buyer’s responsibility to package and return item(s) in question to Factory. Upon return 3HF will either repair or replace and package/recreate and ship back to Buyer.

Your furniture requires some routine maintenance to maintain its beauty and structural integrity. Please take care to treat your furniture like the fine product it is. Sunlight can and will darken a finish and placement of objects on wood tops will if left for extended periods of time discolor. Proper care and use are essential to preserving your rights under this warranty. Vintage Mill Werks will not repair or replace your furniture if improper maintenance or improper use causes damage.

This warranty does not apply if your furniture is damaged by the use of detergents, abrasives or other improper cleaning agents. Additionally, Solid Wood Furniture requires moisture, in dry environments either from geographically location or by use of heaters during winter a humidifier is required.

CANCELLATION POLICY:

Each order is handmade specifically for you. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you are agreeing to these terms. To cancel any order, you must contact us via our email within 72 hours after the order is placed. The 72 hours includes Saturday, and Sunday. After 72 hours, you will be subject to a 20% cancellation fee.

Hard Wax Oil Furniture Care Instructions:

Use coasters or placemats to help prevent marks or stains. Hot plates or cups placed directly on any wood surface will cause discoloration. Avoid mineral oil, chemical, detergent type cleaners as its usage will negatively affect the wax oil finish. Wipe clean with a soft cotton, dry cloth. Avoid prolonged placement of objects on furniture surfaces as discoloration will occur from natural light. From time to time, a reapplication of our Hard Wax Oil should be a should be reapplied as normal use wears away the finish. Solid Wood Furniture requires moisture, in dry environments either from geographically location or by use of heaters during winter a humidifier is required