White Glove USA – Shipping Rates based on Zone, Zip Code
Premium White Glove service includes a Delivery appointment, Un-Crating, Inspection, In Home Delivery, Placement in room of choice, Set-Up and removal and disposal packaging materials. If there is any visible damage, refuse shipment, note delivery paperwork and if possible, take a picture of the damaged area in question.
Cancellations
Each order is handmade specifically for you. Because of this, we have set return and cancellation policies in place. By purchasing from our shop, you agree to these terms. To cancel any order, you must contact us via Email/Message within 72 hours after the order is placed. After 72 hours, you will be accessed a 20% cancellation fee.
Returns
Since each item is handmade to order, all sales are final. We do not accept returns and/or refunds on any of our products. If an exception is made for a refund, it is buyers’ responsibility to repack and pay return shipping to our shop. Upon receipt of returned furniture an inspection will be carried out to ensure no damage has been incurred. A restocking fee of 25% will be applied and the balance refunded to the customer.